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Esfranki review: Fake 30-day guarantee claims

1.6
Details
I ordered a nail polish remover product and it did not work. There is a 30-day satisfaction guarantee listed on the website and I contacted them well within the window. They informed me that a refund only within 10 days is the policy and I would have to send the product back. Seeing as it took weeks to arrive and came from CHINA, that doesn't make sense. I also attempted to post a review on their website and it wasn't published. NO WONDER why they only have positive reviews. This company is a fraud. My nail tech said it burned my nails and is awful. I was simply asking for a refund since I was unhappy. The product page has a 100% satisfaction guarantee along with a 30-day money back guarantee.
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Review
#1675559 Review #1675559 is a subjective opinion of poster.
Product
Magic Soak Off Gel Nail Polish Remover
Cons
  • Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Preferred solution
Full refund

Esfranki review: Did not receive product

1.9
Details
March 1st I ordered under the shelf mug racks. I did not receive them. Emailed and complained, I got an apology and asking if they could make it right. I told them if they sent the product, that would be great, still have yet to get it.
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Review
#1579918 Review #1579918 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Pros
  • Different useful product
Cons
  • Not sending me my purchase
  • Lying about wanting to make it right
Reason of review
Problem with delivery
Preferred solution
Full refund

Esfranki review: False advertising/lousy customer service

1.7
Details
Buyer beware. They take your money and don't deliver. After numerous emails they finally sent me the right tracking number. Stating to me all along that my items were delivered. Tracking number says different. Refuse to give me my payment back.
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Review
#1559456 Review #1559456 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Reason of review
Order processing issue
2.4
Details
I went to the website after seeing a product that interested me. I had received a discount coupon that I decided to use....I put the item in my cart and went through the steps on the website, but could not find a place to add the discount code....I got to the pay...
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Review
#1555381 Review #1555381 is a subjective opinion of poster.
Cons
  • Anything about how this was handled
Reason of review
Order processing issue
Preferred solution
Cancel the ORDER

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