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Esfranki review: Criminals who rip off customers

1.0
Details
Esfranki review - Criminals who rip off customers
Esfranki review - Criminals who rip off customers
Esfranki review - Criminals who rip off customers
I purchased AC cleaner and received apholstery cleaner. Spent $47.75 and when I tried getting hold of them. Did eight times and same thing. We never got the packaging and picture of the wrong item. Eight times. I want my AC cleaner or a f ing refund. Do your selves a favor and stay away
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Review
#1690357 Review #1690357 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Pros
  • No pro
Reason of review
Poor customer service
Loss
$48
Preferred solution
Full refund
1.0
Details
Esfranki review - No refund
Esfranki review - No refund
Esfranki review - No refund

Update by user Aug 15

Completing sales 30 mins after me changing my mind. No address or payment details were input but sale completed itself.

PayPal wouldn’t reverse charge. No refund $19.96 A year ago I returned product to the address on PayPal sent numerous emails still no refund $19.96...

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1 comment
Anothy
#1774454

Received my nail fiber glass kit with no solution (was supposed to be included)..cannot use it and no refunds or answers...live and learn..

Review
#1624094 Review #1624094 is a subjective opinion of poster.
Pros
  • Hard to get hold of
  • No pro
Cons
  • Fraudulent products
  • Worst company
  • No response
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund
Tags
  • Scam

Esfranki review: Item arrived damaged twice!

1.0
Details
Esfranki review - Item arrived damaged twice!
Esfranki review - Item arrived damaged twice!
This company is a joke! I ordered glue and it took almost 2 months to arrive. The container busted inside the flimsy packaging and dried...unusable. So i emailed them along with photos asking for a refund. Two weeks later, they ask for photos again. So I resent them. A month later i get an email saying that they are going to resend the product instead of refunding me. So yet another month has gone by and the 2nd package just arrived. Guess what?? Damaged, but this time their support email address no longer exists! Run away from ESFRANKI products! You will be severely disappointed!
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Review
#1651608 Review #1651608 is a subjective opinion of poster.
Product
Adhesive
Cons
  • Never gives refund
  • Product always damaged
Reason of review
Damaged or defective
Loss
$19
Preferred solution
Full refund

Esfranki review: Scammed

1.0
Details
Esfranki review - Scammed
I purchased a magnetic phone case that was supposed to be "indestructible". First day I accidentally dropped it and it broke into 25 pieces. Asked for a refund through PayPal and as far as I know, they never communicated with PP and my claim was denied. Then I received an email from Esfranki asking for a picture and a video(?) I sent a picture of the broken case but I doubt that I will ever hear from them again. I guess I should be lucky I even received it!
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Review
#1647866 Review #1647866 is a subjective opinion of poster.
Product
Cell Phone Case
Pros
  • No pro
Cons
  • Anything about how this was handled
Reason of review
Damaged or defective
Loss
$21
Preferred solution
Full refund
Tags
  • Scam

Esfranki review in Denver, Colorado: Be careful because they don’t respond to the contact is email and don’t send complete orders

1.0
Details
I ordered 3 packages of fiberglass nail builder and they didn’t include the 3 fiber gel builder liquid so it is useless and a waste of money. I can’t get anyone to respond!!
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Review
#1712764 Review #1712764 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Reason of review
Order processing issue
1.0
Details
Esfranki review - Item arrived defective. Company does not respond to return or replacement request.
I bought the Lazy Stand Up Charging Cable at https://esfranki.co and it is not functioning at all. They are not responding to my inquiry to support the item at support@esfranki.com
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2 comments
Irene Moore
#1731390
Shopping Expert
According to the Esfranki return policy, if a product or service offered on the company websites is not as described, you may return the item. The item must be new, unused and in its original packaging.

All return orders are restricted to the following conditions: Returned items can only be exchanged with items of the same color and product model in accordance with the original order. Deviation of color is not a valid reason for the guaranteed return.

All delivery and shipment fees are non-refundable. If you need any assistance with your return, you may try to reach out to Esfranki Customer Service directly via the Contacts tab on Pissed Consumer.
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Review
#1601323 Review #1601323 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Cons
  • No help
  • Worst company
  • Defective product delivered no response regarding replacement
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Scam

Esfranki review: Fake 30-day guarantee claims

1.6
Details
I ordered a nail polish remover product and it did not work. There is a 30-day satisfaction guarantee listed on the website and I contacted them well within the window. They informed me that a refund only within 10 days is the policy and I would have to send the product back. Seeing as it took weeks to arrive and came from CHINA, that doesn't make sense. I also attempted to post a review on their website and it wasn't published. NO WONDER why they only have positive reviews. This company is a fraud. My nail tech said it burned my nails and is awful. I was simply asking for a refund since I was unhappy. The product page has a 100% satisfaction guarantee along with a 30-day money back guarantee.
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Review
#1675559 Review #1675559 is a subjective opinion of poster.
Product
Magic Soak Off Gel Nail Polish Remover
Cons
  • Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$34
Preferred solution
Full refund

Esfranki review: *** bags

1.0
Details
They are theives and scam artist liars .
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Review
#1679913 Review #1679913 is a subjective opinion of poster.
Reason of review
Bad quality

Esfranki review: False magnetic lashes

1.0
Details
I ordered magnetic lashes and they do not work! I sent an email requesting a refund they asked me for a video to prove items don't work. I sent them this and they still refuse to give me a refund! They keep asking me for more and more stuff. Did i try them this way or that way? Bottom line youre product doesn't work and you're falsely advertising aomethimg that it doesn't do.
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Review
#1637656 Review #1637656 is a subjective opinion of poster.
Pros
  • No pro
Cons
  • Defective product delivered no response regarding replacement
  • Service
  • Lying about wanting to make it right
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund
Tags
  • Scam

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Esfranki Questions

Esfranki review in Houston, Texas: Took far too long to get and then it is all in a foreign language from china. I did not get the dispenser

1.0
Details
Took far too long to get and then it is all in a foreign language from china. I did not get the dispenser
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1 comment
Anonymous
#1752641

sAME HERE UNABLE TO READ BOTTLE INSTRUCTONS AND UNABLE TO CONTACT CUSTOMER

Review
#1649379 Review #1649379 is a subjective opinion of poster.
Service
Esfranki Shipping Service
Reason of review
Order processing issue