Elly B Hig

Criminals who rip off customers

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Esfranki - Criminals who rip off customers
Esfranki - Criminals who rip off customers - Image 2
Esfranki - Criminals who rip off customers - Image 3
I purchased AC cleaner and received apholstery cleaner. Spent $47.75 and when I tried getting hold of them. Did eight times and same thing. We never got the packaging and picture of the wrong item. Eight times. I want my AC cleaner or a f ing refund. Do your selves a favor and stay away
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Loss:
$48
Pros:
  • No pro
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Tampa, Florida

*** bags

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They are theives and scam artist liars .
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Reason of review:
Bad quality
Jan D Gdu

Item arrived damaged twice!

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Esfranki - Item arrived damaged twice!
Esfranki - Item arrived damaged twice! - Image 2
This company is a joke! I ordered glue and it took almost 2 months to arrive. The container busted inside the flimsy packaging and dried...unusable. So i emailed them along with photos asking for a refund. Two weeks later, they ask for photos again. So I resent them. A month later i get an email saying that they are going to resend the product instead of refunding me. So yet another month has gone by and the 2nd package just arrived. Guess what?? Damaged, but this time their support email address no longer exists! Run away from ESFRANKI products! You will be severely disappointed!
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Loss:
$19
Cons:
  • Product always damaged
  • Never gives refund
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Took far too long to get and then it is all in a foreign language from china. I did not get the dispenser

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Took far too long to get and then it is all in a foreign language from china. I did not get the dispenser
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Reason of review:
Order processing issue
1 comment
Guest

sAME HERE UNABLE TO READ BOTTLE INSTRUCTONS AND UNABLE TO CONTACT CUSTOMER

Natalie C Oej

Scammed

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Esfranki - Scammed
I purchased a magnetic phone case that was supposed to be "indestructible". First day I accidentally dropped it and it broke into 25 pieces. Asked for a refund through PayPal and as far as I know, they never communicated with PP and my claim was denied. Then I received an email from Esfranki asking for a picture and a video(?) I sent a picture of the broken case but I doubt that I will ever hear from them again. I guess I should be lucky I even received it!
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Loss:
$21
Pros:
  • No pro
Cons:
  • Anything about how this was handled
Reason of review:
Damaged or defective

Preferred solution: Full refund

Toni C Teb

Complaint

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I ordered the pool tablets advertised on facebook and I have not gotten them yet and the last time I emailed them I was told they were on the way. It has been 34 days since I ordered these pool tablets and I have not seen them. I have tried to email them and I keep getting an undeliverable address
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Loss:
$20
Pros:
  • Looked like a great product
Cons:
  • Not sending my purchase
Reason of review:
Problem with delivery

Preferred solution: Full refund

Laquiesha R

False magnetic lashes

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I ordered magnetic lashes and they do not work! I sent an email requesting a refund they asked me for a video to prove items don't work. I sent them this and they still refuse to give me a refund! They keep asking me for more and more stuff. Did i try them this way or that way? Bottom line youre product doesn't work and you're falsely advertising aomethimg that it doesn't do.
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Loss:
$42
Pros:
  • No pro
Cons:
  • Service
  • Fraudulent products
  • Lying about wanting to make it right
Reason of review:
Poor customer service

Preferred solution: Full refund

C S Skr

Product did not work as advertised. Horrible service

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Asked for a return They asked for proof I sent proof They went dark from 2 months They asked for a video. I had moved on. They are terrible!
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Loss:
$40
Pros:
  • No pro
Cons:
  • No help
  • Worst company
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

Lorna r Qxm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No refund

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Esfranki - No refund
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Esfranki - No refund - Image 3
Updated by user Aug 15, 2019

Completing sales 30 mins after me changing my mind. No address or payment details were input but sale completed itself.

PayPal wouldn’t reverse charge. No refund $19.96 A year ago I returned product to the address on PayPal sent numerous emails still no refund $19.96 Total $38.92 scammed off me.

Original review Aug 15, 2019
Story 1-I bought a tap connector but it didn’t fit my taps so I returned to the address on PayPal. Never received refund even though I emailed PayPal and storm media numerous times. A year on and I still have no refund. Never will deal with storm media again. Story 2. I looked into buying a product realised it was storm media and closed it down without putting my minutes later it completed sale. It had no address to send product so I never received. Presently fighting this case with PayPal.
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Loss:
$39
Cons:
  • No response
  • Fraudulent products
  • Worst company
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Anothy Ddp

Received my nail fiber glass kit with no solution (was supposed to be included)..cannot use it and no refunds or answers...live and learn..

Jackie Ahv

Fake shipping links, bootleg products, zero customer service

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After receiving numerous links to fake shipping numbers I got PayPal involved. I finally got my discount. through PayPal.. Storm media AKA esfranki was zero help. They gave me the same automated response. I believe several of the items that I ordered don't even exist in their inventory. My items never came . its been months.
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Loss:
$35
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Kellie J Njb

Bought magnetic eyelashes and liner never received

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bought 2 items and only received one of them missing order EB129379 the eyeliner never came and cannot contact the company.
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Loss:
$26
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Philadelphia, Pennsylvania

Thieves

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Ordered an item five months ago, never received it. Contacted customer service, haven’t heard from them in three months, despite constant emails. This is theft.
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Loss:
$30
Cons:
  • No reply
  • Not sending me my purchase
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

Luis Wqr

Charged twice on my account

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Really bad service, this company charged twice on my account, if you want to lose your money come a buy something. The only way to communicate with this company is by email and you never get an answer
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Loss:
$20
Pros:
  • Different useful product
Cons:
  • Communication
  • No response
Reason of review:
double charge

Preferred solution: Full refund

Nina P Ypm

Merchandise defective

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Duffel bag was lightweight. It ripped after two uses. I wrote to the company, and they made no effort to refund or replace the product.
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Cons:
  • Defective product delivered no response regarding replacement
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Karin Oie
map-marker Phoenix, Arizona

No Response, email doesn't work

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I ordered the magnetic eyelashes with magnetic eyeliner. First when I was ordering it had no where to put coupon info in. So I "x'd" out of it. I tried again and it worked. I looked on Paypal a couple of days later, and both charges went through. I didn't complete one!! Fraud!!!! Paypal won't help with that. I have emailed over and over. Now when I email, it won't go to them. It shows: problem delivering your message to stormpp101@***.com. Something needs to be done! $45 Wtf
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Loss:
$45
Cons:
  • No response
  • Fraudulent postal track numbers
  • Fraud- purchase not completed-charged anyway
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution