Tanis G

Did not receive product

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March 1st I ordered under the shelf mug racks. I did not receive them. Emailed and complained, I got an apology and asking if they could make it right. I told them if they sent the product, that would be great, still have yet to get it.
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Pros:
  • Different useful product
Cons:
  • Lying about wanting to make it right
  • Not sending me my purchase
Reason of review:
Problem with delivery

Preferred solution: Full refund

David E Ssy

Sent me a cap instead of hat I ordered.

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sent cap instead of hat. .
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Loss:
$22
Cons:
  • Service
  • No help
  • No reply
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

CJ M Jmg

Poor follow up

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I went to the website after seeing a product that interested me. I had received a discount coupon that I decided to use....I put the item in my cart and went through the steps on the website, but could not find a place to add the discount code....I got to the pay section and checked the box to go to pay pal as I thought maybe the discount code would be there....not there either, but ESFRANKI charged this to me anyway, even though I backed out of the page. When I received the notification of the charge, I immediately emailed support and got an email back telling me I have bought the item...I insisted I did not and cancel the item so there is no work on their side (particularly in light of the fact this was a Sunday evening and nothing would be shipped until the next business day anyway. I have sent three emails asking for status and no reply. I have disputed the charge at PayPal and will not accept item....but, this could have been resolved so much easier.
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Cons:
  • Anything about how this was handled
Reason of review:
Order processing issue

Preferred solution: Cancel the ORDER

Anonymous
map-marker Bossier City, Louisiana

Cooling hats trio off

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I ordered two of the cooking hats on June 7th and haven’t received them yet . I emailed them after a couple of weeks and they responded with a half *** apology and a tracking number that appears to be bogus. As of today (July 14th) the tracking number shows the product still in China getting to ship to New York. I filed a complaint with PayPal and the company provided a tracking number that Fedex can’t locate. Do yourself a favor and don’t , I repeat don’t buy anything from this company
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Reason of review:
Order processing issue
Jane N Cov

False advertising/lousy customer service

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Buyer beware. They take your money and don't deliver. After numerous emails they finally sent me the right tracking number. Stating to me all along that my items were delivered. Tracking number says different. Refuse to give me my payment back.
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Reason of review:
Order processing issue
gary p Ezz

Where is my hydro cooling hat? ordered 6-9-19

ordered hydro hat 6-9-19 have not received.cowan710@***.net

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Loss:
$20
Pros:
  • Cooling hats
Cons:
  • Not sending me my purchase
  • Not sending my purchase
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

3 comments
Ilda Zzp

I ordered mine on 6/5/19 and haven't gotten mine yet either.

Woody Uec

I ordered the hydro cooling hat on 6/4/19, never received, escalated to PayPal, resolution denied because esfranki said I received it but no proof. Bad ship tracking number.

Guest
reply icon Replying to comment of Woody Uec

I received a fb messenger message from esfranki today indicating my cooling hats ordered on 6/4 have arrived in New York and will be handed over to the courier for delivery. Why they didn't communicate information to that affect earlier is beyond me. Track g info is not valid until it arrives in the US.

View more comments (2)
Anonymous

False advertising among many complaints

I have not recived my order and i have sent email after email and no response. Thdy tell you your order wilk be shipped within 15 days and they send you a fake tracking number!
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Reason of review:
Order processing issue
Anonymous
map-marker Arlington, Virginia

Where is my order

Need to find out when my crystal clear tablets are coming to me Nancy Stewart.Please call me and let me know. 1-30*-534-**** leave me an answer on this message. Thank you
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Reason of review:
Problem with delivery
1 comment
Guest

I ordered mine on 8/1/19 and just received them in the mail today! The directions are all in Chinese and I'm not even sure if this is the product that I actually ordered!

Anonymous
map-marker Fort Lauderdale, Florida

Took My money no product

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I ordered two hats over six weeks ago Email the company many times with the same *** response send me a tracking number doesn’t work going on seven weeks still don’t have the hats they should not be allowed to get away with this
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Reason of review:
Order processing issue
Christina E Ppz
map-marker Madison Heights, Michigan

Sent wrong items

This just happened, we waited over a month to receive the two bucket hats we ordered and they send us two baseball glitter alien looking hats. They asked for pictures and I sent them with no return email back. We lost money and I will make sure no one orders from them.
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Loss:
$35
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Bertha R Nes

Didn't receive my order

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Ordered a car cell phone holder for my car on April 21st order # Esb64103 and have not received it yet
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Reason of review:
Order processing issue
Vicki Oge

Cooling hats

I ordered 2 cooling hats on the 1st of June and I have not heard one word or hats as of this the 27th of June. No contact at all on their end.
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Loss:
$32
Pros:
  • Cooling hats
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Potential Buyer Beware

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I was on the website, had placed an item in my cart, but hadnt checked out. Before I knew it...I received an email stating thank you for your order. I hadnt checked out, completed nor confirmed my order or anything. This site pulled my information from Paypal and completed the order. Buyer beware.
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Reason of review:
Order processing issue
Mark M Bur

Esfrabki scam

Ordered a cell phone holder and never recieved.
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Loss:
$12
Cons:
  • Not sending me my purchase
Reason of review:
Order processing issue

Preferred solution: Full refund

Michelle J Owj

Run Around for package not received 404310****650522 In Transit

I purchase a package online it has not been delivered. I am getting run around from DHL and no way to communicate with you via phone. Why are you not available to me via email either?
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Loss:
$35
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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